STEP 1
If the product has a physical defect, submit a complaint by e-mail: reklamacje@yokaba.pl or in writing to the following address: ul. Żwirowa 28, 05-506 Wilcza Góra, Poland.
STEP 2
Fill out the complaint form that you can find here: download
STEP 3
Pack the advertised goods in the original packaging. Do not forget your purchase receipt, the warranty card for devices and the completed form.
STEP 4
Send the package to the following address: Yokaba sp. z oo, ul. Żwirowa 28, 05-506 Wilcza Góra. The shipment should be marked "Complaint".
STEP 5
Yokaba undertakes to respond to the complaint within 14 days of receipt of the shipment.
